February 26, 2025
Solo Updates
Solo updates will be available to customers for testing February 21, 2025. They will be released to production February 26, 2025.
- Smart Note updates (Enhanced data visualization and new Smart Note PDF export option)
February 19, 2025
iOS Provider Apps
iOS Provider App updates will be available to customers in the app store starting on February 19, 2025.
- Critical updates for video connectivity in health system managed networks
February 12, 2025
Solo Updates
Solo updates will be available to customers for testing February 6, 2025. They will be released to production February 12, 2025.
- User interface updates in Smart Notes
- User interface updates in provider and admin menu profile menus
Analytics Updates
Analytics updates will not be available for customer testing. They will be released to production February 12, 2025.
- Date range changes on Analytics portal workbook
- Add description column to Cases data set
- Combined AV Quality Survey Analytics data set
- Virtual Sitter Interventions workbook
February 11, 2025
This release will be available to customers for testing February 4, 2025. It will be released to production February 11, 2025.
Key Updates for Robot and Provider Access Software
- Updated NIHSS Stroke Images for Provider Access Software
- Capturing robot serial number and care location name for robot to Voyce interpreters for Provider Access Software
- High resolution video streams of patients in Virtual Sitter tile view
- Performance improvements for Virtual Sitter Speak and Listen commands
- • End of software support for for Vita, Lite v2, Vantage v2, VisitOR1 v2, and TV Pro (kit version)
February 4, 2025
This release will be available to customers for testing January 28, 2025. It will be released to production February 4, 2025.
Virtual Sitter Updates (version VS 2.4)
- Bug fix for the 'Add New Patient' button not being available when searching for existing patients
- Bug Fix to Disable the 'Recalibrate' PTZ Camera Button When a Fixed Camera Is Used
- Maximum resolution and framerate can now be controlled for video tiles in the grid
- Feature toggle for Slow Internet Banner
- AI Visual Cues are now dismissed for 30 seconds instead of 2 minutes
- Bug fix for AI Visual Cues not showing when PTZ camera is used
- Performance improvements and bug fixes when using Speak and Listen controls on a video tile
January 29, 2025
Analytics
- The release resolves a care location issue for Analytics subscribers.
January 15, 2025
Key updates to Fleet Access Manager
- View if users are using two-factor authentication
- Expanded External User shown information
- Streamlined User Management
- Table Enhancements
- Navigation Updates
- Redesigned Practices and Services
- Additional Network Details for Devices
- Device Installation Information is Viewable on the Device Page
January 7, 2025
Important updates to Virtual Sitter
- Display of Current Device Utilization on Real-time Operational Dashboard
- Auto-Reconnect for Failed Device Connections
- Live Chat with Technical Support in the Virtual Sitter App
- Bug fix - Cleanup for when a Virtual Sitter user closes browser tab or clicks the browser back button
- Offline Notification for Virtual Sitter workstation
December 11, 2024
Updates to Smart Notes, a new Solo Notification Center, and user interface updates.
- Enhanced Table Navigation in Smart Notes: Faster, more efficient data entry with the `Tab` key within tables.
- Patient Preferred Language in Patient Appointment Bars: Added to multiple locations in Solo to improve visibility into the patient's needs
- NEW Native Solo Notification Center: Provides a centralized hub for managing new emergent and ambulatory service requests (consults) based on escalation policy notifications.
- Left Navigation Bar: As part of the standardization of the new Solo look, the left hand navigation bar has been refreshed.
- Updated Browser Header: Functionality has not changed.
November 26, 2024
Key updates support preferred language for both patients and providers.
- Patient language selection: Patients can now select a preferred language in the Solo patient app.
- Provider language selection: A Teladoc admin can help configure both a default language for their users along with all supported user languages for a practice, and individual users have the option to select their preferred language within their user settings.
November 19, 2024
Key updates to Solo Provider Access and Devices: Version 48.2
- PTZ Camera in Virtual Sitter: TV Pro 300 devices used in Virtual Sitter sessions will allow view and control of the Pan Tilt Zoom (PTZ) camera.
- Performance enhancements: Multiple device improvements for long sessions and initialization after device reboot.
November 13, 2024
Enhancements to Solo with Teams, fax capabilities, and private labeling
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Hand raise feature for Solo with Teams: The ability to use the Microsoft raise hand feature is now available for all Solo/MS Teams customers.
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Reactions for Solo with Teams: Reactions are now available for customers with Solo/MS Teams. Patients and providers will be able to send reactions. There is a known issue where patient reactions are displayed to the provider and not shown to the patient. This is being investigated.
- Fax patient and provider uploaded files: We have introduced the capability for users to fax files uploaded by patients or providers. Files can be sent to a specified fax number or to a previously saved recipient for streamlined document sharing.
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Private labeling for reschedule and reminder SMS notifications: You can now configure private labeling for rescheduling and reminder SMS notifications, similar to invitation and cancellation SMS notifications.
October 30, 2024
Virtual Sitter
- Virtual sitter can deactivate and reactivate visual cues
- Virtual Sitter can view and edit a Detection Area
- Visual cue based on motion or risk detected on patient video
- Identify when a video stream is frozen or experiencing deteriorated quality
- Virtual sitter can dismiss a visual cue
- Virtual Sitter can handle a TURN server crash
Solo Platform
- Ability to Create a Custom Default Service Invitation Message
- Icons & Time Stamp - Follow Up Note Free Text Enhancements
- Transition appointment from 'Scheduled' to 'No Show' after 24 hours past it's scheduled time
Solo with Teams
- Microsoft Teams App Submission to Accept Tab Navigation
- Add Breakout Rooms to Solo/MS Teams - Solo/ACS
October 22, 2024
Important Device Updates
- TV Pro One: New Audio Wizard
- TV Pro 300 Cart: Option to passcode-protected cart settings
- TV Pro 300: Volume slider enabled for touchscreen displays
- Virtual Sitter: Auto-reconnect after device reboot or restart
- Virtual Sitter: AI Engine for Observation Assistant
- Cameras will share their status with users while rebooting
- Unplugged devices will remind users to "Please plug me in” regardless of battery level
October 16, 2024
Key Updates
- Virtual Sitter network status notification
- Customized patient notifications, fax, and search improvements
- Windows Provider Access Software (WinPAS) release 48.1, including support for Windows 11 and Intel Ultra chipset
- Reporting and Analytics release 2024.10.16