Solo Platform updates for October 16, 2024

Customized patient notifications for each service

You can now customize patient notifications by adding a service-specific phone number, email, or special instructions, along with the service name. If any of these fields are completed, they can be used in your private label notifications. If a field is not filled out for a specific service, it will simply not appear. To enable this feature, contact your Teladoc Health support representative and request the activation of the DisplayServiceInformation release toggle.

Patient safety: Fax recipient is now a mandatory field

In the interest of patient safety, the Fax Recipient label is now required to remind users to enter in information about where they are sending a fax. This information continues to be captured in the 'Unknown Numbers' page for further review. To enable this feature, contact your Teladoc Health support representative and request the activation of the FaxRecipient release toggle.

Encounter navigation queue filtering by visit reason

We've added a new filter to the encounter navigation queue, allowing users to filter by reasons for the visit. This feature supports visit reasons provided by both patients and providers, enabling more streamlined workflows. To enable this feature, contact your Teladoc Health support representative and request the activation of the EncountersFilterbyReasons release toggle.

Add patients to encounters with additional precision

Within the Add Encounters, New Patient - existing patient search results, improvements have been made to better select the correct patient and reduce errors. To enable this feature, contact your Teladoc Health support representative and request the activation of the AddMiddleNameFieldAddEncounter release toggle.

Detect and address video stream quality issues

If the video from a device is disrupted, a 'Connecting' icon will appear overlaid on the video to indicate
network issues and attempt to re-establish connectivity.

International Expansion of SMS for Guest Invites

International SMS Invites for Guests now include China, Germany, Italy, Poland, Spain, United Kingdom, France, Portugal, Japan, and more. If you are curious about a specific country, please reach out to customer support.

Configuration option for robot PTZ

As a part of the virtual sitter project, there is going to be a new configuration option where the robot's PTZ camera will be prioritized for the virtual sitter. This means that a provider in Win PAS will not have access to any camera controls (e.g., box zoom, zoom slider, home / reset, etc.) with that PTZ camera.

Win PAS will display a notification to alert the user that the PTZ camera is prioritized for the virtual sitter (to avoid confusion about why the controls are disabled / missing.

Fixed: PAS app crashing on Windows 11 laptops

Resolved the customer reports that PAS app is crashing on Windows 11 laptops.

Escalation policy metrics

New email report that provides metrics on the new Escalation Policy feature.

Virtual Sitter metrics

New workbook on analytics.intouchhealth.com that provides metrics on the Virtual Sitter solution.

Date range default settings

Default date ranges have been updated to 10-01-23 thru 09-30-24 for all workbooks.
• Administrative Management
• Program Management
• Reliability
• Appointment Overview
• AV Quality Surveys