If you have problems logging in as a provider you can use the troubleshooting steps below. If you still cannot sign in you can contact our Technical Assistance Center for support at 1-877-484-9119 or tac@teladochealth.com
Invalid email, username or password
If you see this message:
- Is caps lock off?
- Is your keyboard configured for the right region and language?
- If you’re not sure whether you should use enterprise sign-in instead, ask your manager or administrator, or contact us.
NOTE: If you still have trouble, reset your password at any time by selecting Forgot your password? on the sign-in page.
Forgot your username
- If you can’t remember your username, use your email instead.
- If you can’t remember your username or your email, contact us.
Forgot your password
If you forgot your password, reset your password at any time by selecting Forgot your password? on the sign-in page.
Account locked
For your protection, we temporarily lock your account after 8 failed sign-in attempts. If your account is locked, try the following:
- Reset your password at any time by selecting Forgot your password? on the sign-in page.
- Wait 30 minutes and try to sign in again.
Password expired or about to expire
To protect your account, your password expires every 90 days. Starting 14 days before it expires, you’ll see a reminder to reset your password every time you sign in.
NOTE: If you try to sign in after your password has expired, you’ll see a link to reset it. You’ll need to reset your password and sign in again before you can access your account.
Resetting your password
You can reset your password at any time by selecting Forgot your password? on the sign-in page.
NOTE: The password cannot contain your user name, first name or last name. And it must be different from your previous password.
Your password must contain at least:
- 8 characters total
- Uppercase letter (A to Z)
- Lowercase letter (a to z)
- Number (0 to 9)
- Special character (such as !?@#$%&^*)
Enterprise sign-in help
If your organization uses enterprise sign-in, use the same username and password for your organization.
To sign in with an enterprise account:
- Select Enterprise sign-in on the sign-in page.
- Enter your organization’s domain name. If you’re not sure what it is, ask your manager or administrator.
- Select Continue.
- Sign in with the same username and password you use across your organization.
Need an enterprise account
If you need an account, or think you may need one, talk to your manager or administrator. You can also contact us.
Incorrect username or password
If you’re on your organization’s sign-in page and see an <Incorrect username or password> message, there may be a problem on your organization’s side. Contact the help desk or technical support staff at your organization.
Account inactive or not properly configured
If you see an <Account inactive or not properly configured> message, it might mean your account hasn’t been created yet. Ask your manager or administrator to request an account, or contact us to check on your account’s status.
Page not found
If you see the message <Page not found>, it might mean the URL is incorrect. Check that you’re using the right URL.
NOTE: It might also help to clear your browser cache.
Bookmark or URL not working
If you receive a <Bookmark or URL not working> message for a bookmark or URL you created that begins with idprovider.intouchreports.com, remove it and follow the steps below
- Go to the bookmarked URL. You’ll be redirected to idprovider.intouchreports.com.
- Sign in. In the address bar, you’ll see the URL you originally used.
- Create a new bookmark from this point.
- If you’re having trouble with another bookmark or URL, check that the URL is correct. Here’s a list of URLs for the Teladoc Health platforms you may need to sign in to:
- The Admin Center portal at https://admin-center.intouchhealth.com
- The Analytics portal at https://analytics.intouchhealth.com/
- The Customer Web portal at https://portal.intouchcustomer.com/
- The Imaging portal at https://imaging.intouchhealth.com/
Another possibility is that your organization may use the Provider Web App. This means you’ll have a URL customized for your organization, ending in visitnow.org. For example, if your organization’s domain name is acmehealth, you would use the URL https://acmehealth.visitnow.org.
NOTE: If you’re using the right URL and still having problems, try clearing your browser cache.