This user guide provides essential information for effectively managing escalation policies within your organization. For new and experienced users, the guide explains key features, benefits, and best practices.
Download: Solo Escalation Policies User Guide.pdf
Topics covered:
- Care Coordination Overview
- TigerConnect and QGenda Feature Overview
- Manual User Pairing for TigerConnect and QGenda
- Escalation Policies
- Preconditions
- Creating an Escalation Policy
- Linear Escalation Policy with Decline/Ignore Protocol
- Restarting an Escalation Policy after the Policy Ends
- Error Messaging for Unsynchronized Tasks
- Adding Smart Note fields as tags to Notification Messages
- Escalation Process and Execution
- Confirming an escalation policy is executed
- New Consult Follow up Message to Provider in TigerConnect
- Unassigning Provider(s) from a Consult Request
- Encounter Audit Log Events
- Solo® Escalation Policy Reporting
- User Activity Log Events