- Log into the Solo Provider App
- Navigate to the "Messaging Visits" tab on the left panel
- Select a patient that you would like to download a messaging transcript for
- Click "Show Details" in the right panel
- Click "Generate Archive"
- Click the icon to copy the password for the messaging transcript file
- The message transcript will download as a password-protected .zip file
- Click on the downloaded transcript from your browser downloads tab
You will be required to enter the password from the "Visit Archive" page (above)
- Enter the password when prompted
- Once the password has been successfully entered, the messaging transcript should open as a .PDF document