The following features will be available to customers on January 7, 2025. The release includes key updates to Virtual Sitter.
For any questions or issues, please contact our Technical Assistance Center via email at TAC@TeladocHealth.com.
Virtual Sitter
Display of Current Device* Utilization on Real-time Operational Dashboard
This feature enhances the visibility of device* utilization for virtual sitter sessions by providing a real-time graphic representation of device* availability and usage, enabling operational leaders to make informed decisions about capacity management.
| KEY | VS-1371 |
| VERSION | IWA 2024Q4.4, VS 2.3 |
| REGION | US |
| COMPONENT | Virtual Sitter |
| TOGGLE | n/a |
SCREENSHOT(S)
Auto-Reconnect for Failed Device* Connections
When a device* is first added to a session, the application will now automatically attempt to reconnect a device* if the initial connection fails, reducing the need for manual intervention and minimizing the risk of missed re-connections. This enhancement aims to streamline the device* connection process, ensuring that virtual sitters can maintain continuous monitoring sessions with minimal disruption.
| KEY | VS-2535 |
| VERSION | IWA 2024Q4.4, VS 2.3 |
| REGION | US |
| COMPONENT | Virtual Sitter |
| TOGGLE | n/a |
Live Chat with Technical Support in the Virtual Sitter App
This update adds Live Support Chat functionality, allowing Virtual Sitter users to quickly get help from the Teladoc Technical Assistance Center (TAC) with technical issues directly from within the application.
| KEY | VS-2017 |
| VERSION | IWA 2024Q4.4, VS 2.3 |
| REGION | US |
| COMPONENT | Virtual Sitter |
| TOGGLE | n/a |
SCREENSHOT(S)
Bug fix - Cleanup for when a Virtual Sitter user closes browser tab or clicks the browser back button
Previously, if a Virtual Sitter user was in a monitoring session and closed their browser tab or clicked the back button instead of using the Leave Session menu option the system would sometimes not recognize them as having left the session. This could cause their name to continue to display next to the session on the Active Sessions list and lead to other unexpected behavior from the system. This update will allow the system to better detect when a user is no longer part of the session and perform necessary cleanup activities.
| KEY | VS-1769 |
| VERSION | IWA 2024Q4.4, VS 2.3 |
| REGION | US |
| COMPONENT | Virtual Sitter |
| TOGGLE | n/a |
Offline Notification for Virtual Sitter workstation
When a Virtual Sitter's workstation loses internet connectivity, the application will display a custom error message to alert them so they can more quickly identify what the issue is and more quickly get assistance from their local IT support.
| KEY | VS-2299 |
| VERSION | IWA 2024Q4.4, VS 2.3 |
| REGION | US |
| COMPONENT | Virtual Sitter |
| TOGGLE | n/a |