Solo platform updates for December 11, 2024

Enhanced Table Navigation in Smart Notes

We’ve enhanced table navigation within Smart Notes to support faster, more efficient data entry. You can now use the *Tab* key to seamlessly move between table cells and the *Enter* key to quickly input your results. This update eliminates the need for mouse clicks, enabling quicker navigation and entry. These improvements are particularly valuable in emergency settings where speed and efficiency are critical for accurate Smart Note documentation.

Display Patient Preferred Language in Patient Appointment Bars

Patients's preferred language was added to the following tabs in order to improve visibility into the patient's needs.

• Queue tab
• Schedule tab
• Services tab
• Encounters tab
• Patient Right Side Panel

To enable this feature, contact your Teladoc Health support representative and request the activation of the PatientPreferredLanguage
toggle.

Release of the Native Solo Notification Center

The Solo Notification Center provides a centralized hub for managing new emergent, and ambulatory service requests (consults) based on escalation policy notifications, enabling providers to stay informed about critical service request updates in-app and without leaving the Solo platform.

Designed with a responsive, user-friendly web browser interface and accessible across devices (desktop, tablet, mobile), the Notification Center ensures efficient handling of notifications while retaining a historical record for reference.

For additional information about this feature, see the Solo Notification Center user guide.

To enable this feature, contact your Teladoc Health support representative and request the activation of the NotificationCenter toggle.

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Left Navigation Bar Has Updated Look & Collapses

As part of the standardization of the new Solo look, the left hand navigation bar has been refreshed. Additionally, the selecting the 'hamburger' menu completely collapses the left hand navigation bar which results in a larger screen space and complies with the MSFT design restrictions for Solo with and without MS Teams.

To enable this feature, contact your Teladoc Health support representative and request the activation of the RedesignToCADSWithFluentUI
toggle.

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Updated Browser Header

Solo Browser Header was updated to the new design standard. Functionality has not changed.

To enable this feature, contact your Teladoc Health support representative and request the activation of the GlobalHeaderCADS
toggle.

Display of Current Device Utilization on Real-time Operational Dashboard

This feature enhances the visibility of device utilization for virtual sitter sessions by providing a real-time graphic representation of device availability and usage, enabling operational leaders to make informed decisions about capacity management.

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Auto-Reconnect for Failed Device Connections

When a devices is first added to a session, the application will now automatically attempt to reconnect a device if the initial connection fails, reducing the need for manual intervention and minimizing the risk of missed re-connections. This enhancement aims to streamline the device connection process, ensuring that virtual sitters can maintain continuous monitoring sessions with minimal disruption.

Live Chat with Technical Support in the Virtual Sitter App

This update adds Live Support Chat functionality, allowing Virtual Sitter users to quickly get help from the Teladoc Technical Assistance Center (TAC) with technical issues directly from within the application.

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Bug fix - Cleanup for when a Virtual Sitter user closes browser tab or clicks the browser back button

Previously, if a Virtual Sitter user was in a monitoring session and closed their browser tab or clicked the back button instead of using the Leave Session menu option the system would sometimes not recognize them as having left the session. This could cause their name to continue to display next to the session on the Active Sessions list and lead to other unexpected behavior from the system. This update will allow the system to better detect when a user is no longer part of the session and perform necessary cleanup activities.

Offline Notification for Virtual Sitter workstation

When a Virtual Sitter's workstation loses internet connectivity, the application will display a custom error message to alert them so they can more quickly identify what the issue is and more quickly get assistance from their local IT support.

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