After your provider has scheduled a visit with you, follow these steps to attend the visit:
If you are already registered:
Step 1: Sign in to your account
Step 2: You can see your visit in the upcoming visit section and on a banner along the top of the screen.
Step 3: Proceed through the check-in process by selecting “Check in.” Complete the intake form.
Step 4: Make sure your video and audio are working, then enter the waiting room. Your provider will connect with you shortly and your visit will begin.
Step 5: Wait in the waiting room until the provider connects.
Step 6: Complete the video visit.
Step 7: After your visit, return to the home page. You can review your visit in the Past Visits panel.
If you are not yet registered:
Step 1: You will receive an email notification for the scheduled visit; click on the “Join video visit” link in the email.
Step 2: Confirm the visit information and select the “Check –in” button.
Step 3: Complete the intake form.
Step 4: Complete the network test and change the microphone, camera or speaker settings if needed.
Step 5: Wait in the waiting room until the provider connects.
Step 6: Complete the video visit.