What Is the Privacy Handset?
The Privacy Handset allows a remote provider to speak privately with an individual on the device side. When the handset is lifted, the audio from the call is routed directly to the receiver, ensuring a confidential conversation.
Who Can Use This Feature
- Providers: The Privacy Handset is available by default on all salable Lite devices.
Pre-Requisites:
- A built-in receiver on a salable Lite device
- The Improved Video Call Experience must be enabled for your practice
Instructions
Enable the Privacy Handset
- Select Remote from the bottom control panel.
- In the right-hand panel, select Privacy Handset.
- A confirmation message will appear, and call audio will begin streaming to the device’s handset.
Disable the Privacy Handset
- From the right-hand panel, select Privacy Handset again.
- A confirmation message will appear, indicating that call audio has returned to the device’s speakers.
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